Privacy policy

Last Updated: January 31, 2025

This Privacy Policy describes how NEURAL PARADOX (the "Site," "we," "us," or "our") collects, uses, and discloses your personal data when you visit our Site, use our services, make a purchase at neuralparadox.com (the "Site"), or otherwise communicate with us about the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on your interactions with us.

Beyond the specific uses outlined below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data We Collect

The type of personal data we obtain depends on your interactions with our Site and use of our Services. When we use the term "personal data," we refer to data that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal data we collect.

Information You Provide Directly

Information you provide to us directly through our Services may include:

  • Contact Information: Name, address, phone number, and email address.
  • Order Information: Name, billing address, shipping address, payment confirmation, email, and phone number.
  • Account Information: Username, password, security questions, and other information used for account security.
  • Customer Support Information: Information shared when communicating with us, such as when you send a message through the Services.

For certain features of the Services, you may be required to provide specific information about yourself. You may choose not to provide this information, but some features may not be available to you.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). We use cookies, pixels, and similar technologies ("Cookies") to collect this data. Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection information, IP address, and other interactions with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers that collect data on our behalf, such as:

  • Companies supporting our Site and Services, such as Shopify.
  • Our payment processors, who collect payment details (e.g., bank account, credit/debit card details, billing address) to process payments, fulfill orders, and provide requested products or services.
  • Online tracking technologies (such as pixels, web beacons, SDKs, third-party libraries, and cookies) to collect information when you visit our Site, open or click on emails, or interact with advertisements.

All information we obtain from third parties is handled per this Privacy Policy. See the Third-Party Websites and Links section below.

How We Use Your Personal Data

  • Providing Products and Services: We use your personal data to provide the Services, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, and maintaining your account.
  • Marketing and Advertising: We use your personal data to send promotional communications via email, SMS, or mail and display relevant ads. If you are an EEA resident, the legal basis for this processing is our legitimate interest in selling our products under Art. 6 (1) (f) GDPR.
  • Security and Fraud Prevention: We use personal data to detect, investigate, and act on fraudulent or illegal activities. If you suspect your account is compromised, contact us immediately. If you are an EEA resident, the legal basis for this is our legitimate interest in ensuring the security of our Services under Art. 6 (1) (f) GDPR.
  • Service Improvement & Communication: We use personal data to provide customer support and improve our Services. This is in our legitimate interest to communicate with you and enhance user experience under Art. 6 (1) (f) GDPR.

Cookies

We use Cookies to support and improve our Site and Services. For specific details about the Cookies we use with Shopify, see Shopify's Cookie Policy.

You can delete or block Cookies through your browser settings, but this may impact your user experience.

How We Disclose Personal Data

We may disclose your personal data in the following circumstances:

  • With vendors and service providers performing services on our behalf (e.g., IT management, payment processing, order fulfillment).
  • With business and marketing partners to deliver relevant advertising.
  • With affiliates or within our business group.
  • In connection with a business transaction, such as a merger or bankruptcy.
  • To comply with legal obligations or protect our rights and users.

Your Rights

Depending on your location, you may have rights regarding your personal data, such as:

  • Right to Access: Request access to the personal data we hold about you.
  • Right to Deletion: Request that we delete your personal data.
  • Right to Correction: Request correction of inaccurate personal data.
  • Right to Data Portability: Receive a copy of your personal data.
  • Right to Opt-Out of Sale or Sharing: Opt out of the "sale" or "sharing" of personal data for targeted advertising.
  • Right to Restrict Processing: Request a halt to the processing of personal data.
  • Right to Withdraw Consent: Withdraw consent where applicable.

To exercise these rights, contact us using the information below. We may require identity verification before processing your request.

International Users

We may transfer, store, and process your data outside your country. If you are in Europe, we rely on standard contractual clauses for data transfers.

Contact

For privacy inquiries or to exercise your rights, contact us via our contact form.

For data protection purposes, unless stated otherwise, we are the data controller of your personal data under applicable laws.