Terms of service

1. General
Welcome to NEURAL PARADOX! By using our website and placing an order, you agree to the terms and conditions outlined below. We strive to provide you with the best possible experience, so please read these terms carefully.

2. Orders

  • All orders are subject to availability.
  • Products are made specifically for you once an order is placed. Therefore, we cannot accept returns for custom-made products unless they are defective or do not match the description.
  • Please ensure that you check the correct sizes and specifications before placing your order.

3. Delivery

  • We strive to deliver your order as quickly as possible. However, please note that processing times may be longer due to on-demand production.
  • We are not responsible for delays caused by external courier services.
  • Please inspect your order upon receipt and report any issues within 14 days.

4. Returns & Exchanges

  • Returns are only accepted for defective, incorrectly delivered, or misdescribed products.
  • Contact us via our contact form within 14 days of receipt to request a return or exchange.
  • The product must be returned in unused condition and in its original packaging.

5. Payments

  • All payments are securely processed through recognized payment providers.
  • We do not accept cash payments or transfers outside our system.

6. Liability

  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
  • Our liability is limited to the amount you paid for the product.

7. Intellectual Property

  • All content on this website, including images, logos, and text, is the property of NEURAL PARADOX and may not be reproduced without permission.

8. Privacy Policy

  • We respect your privacy and process your data only in accordance with our privacy policy.

9. Changes to the Terms

  • We reserve the right to modify these terms at any time. Please check this page regularly for updates.

10. Customer Service

  • Do you have questions, complaints, or feedback? Contact us via the contact form. We will do our best to assist you!

Thank you for choosing NEURAL PARADOX! We hope you enjoy your purchases and our service.