Shipping policy

Shipping Policy for NEURAL PARADOX

At NEURAL PARADOX, sustainability and quality are our top priorities. Our products are custom-made as soon as you place an order. This helps us prevent overproduction and contribute to a better environment. Below are the details of our shipping policy:

1. Processing Time

  • Since each product is made specifically for you, we require some additional time to process your order.
  • Average processing time: 5-7 business days.
  • Once your order is processed and produced, we will ship it as soon as possible.

2. Shipping Costs

  • At NEURAL PARADOX, all shipping costs are included in the product price—no extra shipping fees at checkout!

3. Delivery

  • We partner with reliable courier services to ensure your order is delivered safely and on time.
  • Estimated delivery time after shipping:
    • Within the Netherlands: 1-3 business days.
    • International: 5-14 business days (depending on the destination).

4. Sustainability

  • By producing on demand, we minimize waste and reduce our environmental impact.
  • We strive to use eco-friendly packaging whenever possible.

5. Shipping Confirmation

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your package.

6. Lost or Damaged Packages

  • While we do our best to ensure safe delivery, we cannot be held responsible for lost or damaged packages during transit.
  • If you encounter any issues, please contact us immediately via the contact form so we can find a fair and suitable solution.

7. Customer Support

  • Do you have questions about your order or shipping? Our team is here to help! Contact us via our contact form.

Thank You for Your Conscious Choice!

By choosing custom-made products, you help us reduce waste and protect our planet. Together, we create the perfect match for a sustainable future!